During his recent talk with McKinsey, Reliance Industries Ltd’s CMD, Mukesh Ambani unraveled what’s behind the veil at the company. The shifting gears with evolving technology. The focus on cleaner and greener energy. The pivot to build a deep tech stack. He also delved into the leadership principles and also the crucible of talents at the conglomerate that makes the company one of the most valued in the region.

Speaking of a key leadership principle, Ambani quipped.

“About 30 or 40 years ago, I said that another principle I should personally have is to look any of my employees in the eye. At Reliance, we tell our leaders that it’s important to have eye contact because then you express your sincerity. I think we can put all our principles to our top 100 leaders by saying, “These are our principles. We’ll do what is right. Whatever we do, we should be able to look at each other and say we are not embarrassed.”

Asia’s richest billionaire further emphasized that the ‘eye-contact” principle is the company’s ‘best insurance against any kind of risk.’

Speaking on what drives the Reliance’s verve to create a workplace with talents that form the cogwheels of the conglomerate worth billions, Ambani stated

We take ordinary people and allow them, encourage them and empower them to do extraordinary tasks. I think it is clarity about the goal, the purpose, and the mission which are the key success factors in unlocking extraordinary potential from ordinary talent.”

#ItsViral | Mukesh Ambani has set an eye contact rule for Reliance top leadership: ‘It’s important to…’https://t.co/QKbAWwyFI3
— Hindustan Times (@htTweets) June 25, 2025

Mukesh Ambani’s bold ambitions: Building businesses of the future

In this Leading Asia interview with McKinsey’s Gautam Kumra, Mukesh Ambani, Chairman & Managing Director of Reliance Industries, discusses how clarity of goal and purpose, accompanied by the right people, can… pic.twitter.com/aWsJvNSmMs
— Reliance Industries Limited (@RIL_Updates) June 25, 2025

This interview is part of the McKinsey’s Leading Asia series, which features in-depth conversations with some of the region’s most value-creating leaders on what it takes to realize bold ambitions and take them further.

Read the full interview: https://t.co/nMMIceSwEY pic.twitter.com/X6K3IO3pkh
— Reliance Industries Limited (@RIL_Updates) June 25, 2025

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Cover: Patrick Gawande / Mashable India